Responsible Gambling
Responsible gambling is a cornerstone of Caxino Casino’s code of conduct. Problem gambling can cause serious harm to you and those around you, so it is of utmost importance that you gamble responsibly.
That’s why we have special tools to help players manage their gambling behavior. Below you’ll find helpful tips to protect yourself from gambling problems, along with information about professional support.
Personal boundaries
Caxino offers several types of personal gaming limits to help you stay in control of your gaming.
Our limits are always available and include deposit, wagering and loss limits as well as timeouts that allow you to “cool down” and take a break from playing. You can find them under the (Limits) section of your account.
- Time limit: Allows you to set a time limit for your game. When the limit is reached, you will be automatically logged out.
- Net Loss Limit: Stops gambling when your pre-set loss level is reached and prevents further betting for a selected period.
- Deposit limit: Limits how much you can deposit into your account. Once the limit is reached, you cannot deposit any more until the period expires.
- Wagering/Betting Limit: Limits how much you can bet. You choose the maximum bet allowed for a certain period of time.
You can set limits daily, weekly, or monthly. Lowering (tightening) a limit is immediate. Raising (relaxing) a limit is subject to a 24-hour cooling-off period.
Self-shutdown
Our self-exclusion program is a support tool for players who are experiencing gaming-related issues or who need a break from gaming. The program involves a set period of time during which you are prevented from accessing your account and our gaming services – allowing you to take a break, access support resources and only return when you feel ready. Below is an overview and how to activate self-exclusion:
How to register and activate self-shutdown
Through your account: Go to My Account > Limits and select a specific suspension period (time-out or self-exclusion). When you activate through your account, the suspension takes effect immediately – you will be logged out and cannot log back in until the period has expired.
Via customer support: Contact our customer support via live chat for help activating self-exclusion. If you request a specific self-exclusion via support, it will not take effect immediately. You will receive confirmation from support when the suspension has been applied to your account.
If you wish to shorten a fixed self-exclusion, there is a minimum 24-hour cooling -off period before a new self-exclusion can be imposed after a time-out. If you wish to shorten or lift an indefinite self-exclusion, Caxino may , at its sole discretion, accept or reject such a request. An approved change will not take effect until seven (7) days after we accept the request. If you need more time after the period has expired, you can extend it by contacting us.
Marketing restrictions
During the shutdown, marketing and promotional mailings will be paused. We will not send you any direct mailings during the period.
Management of funds and withdrawals in the event of self-exclusion
You can contact customer support to withdraw any remaining balance during the suspension (with standard verification). New deposits are blocked until the suspension is lifted.
Reactivation after self-shutdown
Once the suspension period ends, you can regain access:
- Automatic reactivation: Your account will be automatically reactivated. You will receive an email with links to voluntary limit-setting and self-testing tools to support responsible gambling.
- Support and Resources: The email also includes tips on responsible gambling as well as information on how to set deposit and play limits.
Privacy and data protection
Self-exclusion information – including length and personal details – is treated as strictly confidential and is only accessible to authorised personnel. All data is stored securely in accordance with applicable privacy legislation. See our Privacy Policy .
Our self-exclusion program demonstrates our commitment to responsible gambling by offering an easy way to take a break, get support, and manage your gambling responsibly.
Reality Checks
Caxino Casino uses Reality Checks to help you track your gaming session. Every 60 minutes, a message appears on the screen with information about your current session – such as playing time and amount spent/won. At the same time, you are given the option to view your transaction history or exit the game.
The default interval is 60 minutes. You can change the interval in My Account , where the feature can also be turned off.
Minors and gambling
Raise awareness of risks for minors and young people
Gambling at a young age can have serious consequences – risk of future gambling problems, financial worries, mental health and school performance. Young people are particularly vulnerable because their ability to make risk-based decisions is still developing. We therefore work to raise awareness among players, parents and guardians. Our educational materials encourage clear family discussions about the limits and risks of gambling at a young age.
Parental content filters
To help parents create safer digital environments, we’ve linked to programs that block access to gaming sites. With these tools, you can proactively prevent minors from accessing age-restricted content.
If there are minors in the household or there is a risk that they will use your devices: never share login details, do not use “remember password”, and keep card and bank details private. Feel free to use parental controls, such as www.netnanny.com or www.cyberpatrol.com , to limit access.
Reporting and contact in case of suspicion of underage gambling
We take underage gambling very seriously. Our Responsible Gambling page provides clear contact channels for reporting suspicions of underage players attempting to gamble. These cases are handled promptly.
If you would like to report underage gambling, please contact our customer service.
How casino games work
Online gambling – such as slots , table games and sports betting – is based on technical systems that ensure fairness and randomness.
Random Number Generator (RNG)
Most online games ( slots , video poker, etc.) use an RNG – an algorithm that creates random outcomes each game round. Each spin or hand is independent of the previous one, meaning that history does not affect the next outcome.
Example:
- Slots : Each spin produces a new random result that determines where the reels stop.
- Roulette : Each spin is independent; RNG determines the outcome.
It is not possible to predict or influence the results.
Return to Player (RTP)
Every game has a theoretical return to player ( RTP ). An RTP of 95% means that the game will eventually pay back 95 SEK for every 100 SEK bet – the remaining 5 SEK is the casino’s margin. RTP does not guarantee individual results and short-term outcomes can vary greatly.
House advantage
The house edge is the casino’s mathematical advantage in each game and makes the casino profitable in the long run. Example:
- Slots : approx. 2–15% depending on the game.
- Blackjack: can be down to around 0.5% (one of the most advantageous games for players).
- Roulette : European 2.7%, American 5.26%.
This emphasizes that games should be seen as entertainment – not as a way to make money.
Common myths about gambling – and why they’re wrong
- Myth: “Now I am owed a win.”
Called “ gambler’s” fallacy ”. Each round of the game is independent and past results do not affect the future. - Myth: “Hot and cold streaks are real.”
Clusters of wins/losses are just random. Slots and RNG games have no cycle or memory. - Myth: “I’ll win if I just play longer.”
Playing longer does not increase the likelihood of winning. No strategy can negate the house edge. - Myth: “I can predict or control the outcome.”
“Lucky numbers” or timing don’t matter. The outcomes are completely random. - Myth: “Online games are rigged.”
Licensed operators must use certified RNGs and follow strict technical requirements. Manipulating games is illegal and is controlled by regulators.
Good habits for responsible gambling
- Set a budget and stick to it.
- Time limit your sessions.
- Don’t chase losses.
- See gaming as entertainment, not income.
Need support? Gambling Therapy and Gamblers Anonymous offer free and confidential help.
Useful tips
- Only play with money you can afford to lose.
- Never try to win back losses.
- Set control mechanisms so you don’t exceed your limits.
- Gambling and alcohol/drugs don’t mix.
- Take a break if you are playing impulsively or outside of your usual patterns.
Organizations that can help you
If you want to know more or get support regarding gambling behavior, see, among other things:
Game blocking software
Take control of your online habits with dedicated tools like Betblocker (free) and Gamban (subscription). They help you block gambling sites and support more responsible gambling.
20 questions
Gamblers Anonymous has developed a “20 Questions” to help you assess whether you may have a gambling problem. If you are worried or curious – take the test when you have a moment to spare.
We are here to help.
Our support team is happy to answer questions about gambling problems and explain the different limits that exist. We want your time at Caxino to be enjoyable.
Please read our General Terms and Conditions – and if anything is unclear, contact our friendly support.
Frequently Asked Questions (FAQ)What limits can I set on my account?
In the Account Limits view, you can set a deposit limit , net loss limit , bet/wager limit , time limit , and self-selected timeouts.